Client watchdog takes Fitbit to courtroom over claims round buyer rights

The Australian Competitors and Client Fee sued Fitbit in Federal Courtroom, alleging the smartwatch maker misled prospects about their rights to faulty merchandise.

The alleged deceptive conduct passed off over a interval of greater than 18 months, from Might 2020 to February 2022.

“Fitbit was delivered to the eye of the ACCC once more for allegedly deceptive customers about client warranties,” ACCC President Gina Cass-Gottlieb stated in a press release.

“We will probably be suing this Fitbit as a result of we consider the alleged conduct is critical and producers ought to have processes in place to make sure compliance with Australian Client Legislation.

“In accordance with Australian Client Legislation, merchandise should be of acceptable high quality and retailers should present cures for faulty items, together with restore, alternative or refund, topic to on a case by case foundation.”

The ACCC’s newest lawsuit comes 4 years after the watchdog introduced in Fitbit Australia, claiming that the native subsidiary misled prospects about warranties for faulty merchandise.

On account of its 2018 investigation, the ACCC stated Fitbit Australia had issued an enforceable court-addressed endeavor that its actions might have violated Australian Client regulation. It additionally agreed to increase the producer’s guarantee from one 12 months to 2 years.

Concerning the present case towards Fitbit, the ACCC stated it has collected 58 examples of customers who had been allegedly deceived by feedback from the corporate’s customer support representatives after they complained concerning the merchandise. defective system.

In a single case, a client experiencing technical points along with her Fitbit system requested a refund after being instructed there was no actual date when the issue might be fastened. The buyer is knowledgeable that he’s not eligible for a refund.

9news.com.au has reached out to Google, the proprietor of Fitbit, for remark.